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Daily puja must-haves

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Cancellation Policy

At 3iO Prasadam, our mission is to bring sacred temple offerings to your doorstep with devotion, care, and punctuality. To ensure smooth operations and preserve the sanctity and freshness of each Prasadam package, we have established the following cancellation policy:

1. Customer-Initiated Cancellations

  • You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at : ecomsupport@3ionetra.com
  • If you cancel your order after 24 hours of your purchase, we will refund the amount minus shipping charges( in case of pre-paid order)
  • Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled by us include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

  • Same-Day Dispatch Orders: Once an order is confirmed for same-day dispatch, it enters processing immediately and cannot be canceled or refunded, as the items are perishable and specially prepared.

  • Advance Orders: Orders scheduled for a future date may be canceled up to 24 hours before the scheduled dispatch time. To request a cancellation, please email us at ecomsupport@3ionetra.com with your order ID and contact details.

2. Refund Eligibility

  • For eligible cancellations made within the allowed time frame, a full refund will be issued to your original payment method.

  • Refunds are processed within 5–7 business days after approval.

  • No refunds will be provided for cancellation requests received after dispatch.

3. Cancellation by 3iO Prasadam

In rare cases, we may be required to cancel an order due to:

  • Non-availability of the selected Prasadam at the temple

  • Logistical or courier issues

  • Incorrect delivery information or failed verification

If your order is canceled from our end, we will notify you promptly and process a full refund.

4. How to Cancel

To request a cancellation, please contact our support team via:

5. Policy Updates

This policy is subject to change at the sole discretion of 3iO Prasadam. Any updates will be posted on our website and will take effect immediately upon publication.