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Refund, Returns & Exchange Policy

At 3ioPrasadam, we strive to ensure that our customers are satisfied with their purchases. This policy outlines the conditions under which returns, refunds, and exchanges are accepted.

Returns

  • Eligibility: Returns are accepted within 2 days of delivery. To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.​

  • Non-Returnable Items: Certain items, such as personalized products, perishable goods, and items marked as final sale, cannot be returned.​

Refunds

  • Process: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a specified number of days.​

  • Late or Missing Refunds: If you haven't received a refund within the expected timeframe, please check with your bank or credit card company. If the issue persists, contact us at ecomsupport@3ionetra.com.​

Exchanges

  • Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at ecomsupport@3ionetra.com with details and photographic evidence of the damage or defect.​

Return Shipping

  • Instructions: To initiate a return, email us at ecomsupport@3ionetra.com with your order number and reason for return. We will provide you with the return shipping address and further instructions.​

  • Shipping Costs: Customers are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.​

Contact Us

For any questions regarding our Refund, Returns & Exchange Policy, please contact us at:

Email: ecomsupport@3ionetra.com​

Address: Hallmark Business Plaza, 1106,
Jagat Vidya Marg, Sant Dnyaneshwar Nagar,
Bandra East, Mumbai, Maharashtra - 400051.​

​Note: This policy is subject to change without prior notice. Please review it periodically for any updates.​

By making a purchase from 3ioPrasadam, you agree to the terms outlined in this Refund, Returns & Exchange Policy.​

This policy ensures transparency and sets clear expectations for your customers regarding returns, refunds, and exchanges.​